Effective Date: November 1, 2025

FreedomCert, LLC (“FreedomCert,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application FreedomCert and our website https://FreedomCert.com (collectively, the “Service”).

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

We collect the following types of information when you create an account or use our Service:

• Personal Information: Name, email address, password, profession, state or location, and any profile photo you upload.
• Certification Information: Details about your professional certifications or licenses, including uploaded images or files.
• Usage Data: Information about how you interact with the app, including crash logs, diagnostics, and analytics data.
• Billing Data: Billing and payment information is handled externally by Google Play or Apple App Store. We do not store or process payment information directly.
• Device Information: Basic device information such as device type, operating system, and app version may be collected automatically to help improve performance and security.

We do not use GPS or background location data. Only the state you manually provide in your profile is stored.

2. How We Use Your Information

We may use your information for the following purposes:

• To create and manage your user account.
• To send reminders about upcoming certification or license expirations.
• To provide customer support and respond to inquiries.
• To improve, maintain, and personalize the app experience.
• To send notifications or communications regarding account activity, renewal reminders, app updates, or marketing offers.
• To comply with legal obligations or enforce our Terms of Service.

We may use aggregated, non-identifiable information for analytics, research, or development.

3. Third-Party Services and APIs

We may use third-party services or APIs such as, but not limited to:

• Amazon Web Services (AWS) for cloud hosting.
• Google Analytics or Firebase for usage tracking and performance monitoring.
• ChatGPT or Google Gemini for AI-driven functionality.
• Email or messaging providers for user communications.

These services may collect data in accordance with their own privacy policies. We encourage you to review those separately.

4. Data Sharing and Disclosure

We may share user data only in the following circumstances:

• With trusted partners or vendors who assist in operating, maintaining, or improving our Service, and only to the extent necessary for that purpose.
• With law enforcement or regulatory authorities if required by law or to protect our legal rights.

We do not sell user data to any third parties.

We may use third-party services to manage and send marketing or informational emails on our behalf. These service providers have limited access to user information (such as name and email address) solely for the purpose of delivering communications and may not use it for any other purpose.

We may occasionally share partner offers or promotions that we believe may be of interest to our users. These communications will always be sent directly by FreedomCert or through our authorized email provider; we do not provide your personal information to third-party partners for their independent marketing use.

5. Data Retention

We may retain user data indefinitely for operational, legal, or backup purposes unless a user requests deletion. When an account is deleted, we will remove personal information where feasible, though certain data may remain in backups or logs for security or legal reasons.

6. Data Security

We use industry-standard data protection methods, including encryption in transit (HTTPS) and password hashing. Access to data is limited to authorized personnel. While we strive to use reasonable means to protect your data, no system is completely secure, and we cannot guarantee absolute security.

7. User Rights

• Access: You may request a copy of your stored data by emailing help@freedomcert.com.
• Deletion: You may request deletion of your account and associated data by emailing help@freedomcert.com.
• Corrections: You may update or correct information within your user account settings.

We will respond to verified requests within a reasonable timeframe as required by applicable law.

8. Children’s Privacy

FreedomCert is not directed toward individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us information, we will promptly delete it.

9. Regional Privacy Rights (GDPR / CCPA)

Even though our app is intended primarily for U.S. users, we include these rights for transparency:

• California Residents (CCPA): You may request disclosure of the categories of personal information collected, and request deletion of personal data, by contacting help@freedomcert.com.
• European Union (GDPR): If applicable, you may exercise rights of access, correction, deletion, or restriction of processing by contacting us directly.

We do not sell personal data, as defined by either CCPA or GDPR.

10. International Data Transfers

Our servers are expected to be located in the United States (e.g., AWS data centers). If you access the Service from outside the U.S., your information may be transferred to and processed in the United States under U.S. data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website at
https://FreedomCert.com/privacy with a revised effective date. Your continued use of the Service after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, please contact us at:

FreedomCert, LLC
6604 Fortuna Ln
McKinney, TX 75070
📧 help@freedomcert.com